In response to the continuous evolution of automatic machine production technologies and increasingly global market coverage, the company has organised functional areas dedicated to strategic activities: sales, design, production, after-sales service and parts.
Sales engineers with consolidated experience in the sector are the company's first contact with the customer. The customer is able to talk to a contact with technical expertise, to find an effective solution to his needs. In the various countries world-wide, our sales engineers work in association with partners (agents) who provide continuous, direct contact with the customer.
The need to respond to ever-changing requirements, and the rapid pace of evolution of electronics, have made this department the company's most crucial area. Engineers and specialist technical staff are busy every day, adding features to standard designs and developing solutions to new requirements.
As the company grows, strong organisation of production is required to oversee and coordinate the internal and external staff, guaranteeing compliance with the specified times and quality standards. A working team where every individual has his or her own specific activity guarantees that every order is fulfilled to technical and quality specifications, within the stated times.
A global market means long distances and the consequent need for a service providing full cover, continuous over time. Although obviously our machines are fully tested and do not require continuous service, the after-sales service department is staffed by skilled technicians ready to intervene wherever necessary, 24 hours a day. The less accessible areas are served by local partners who undergo training courses before working in close collaboration with the after-sales service.
Plants which work 24 hours a day need efficient planning of maintenance and an effective stock of parts. The parts department provides recommended parts lists, maintenance schedules and technical backup, and its organisation allows orders to be processed in less than 24 hours.